Welcome to the Aprium Support Center. We're here to help you get the most out of your AI-powered skincare experience. Find answers to common questions, learn how to use our features, and get in touch with our support team.
Aprium uses advanced AI technology to analyze your skincare products through photos. Simply take a picture of your product, and our AI will identify ingredients, provide analysis, and help you create personalized skincare routines based on your skin profile and goals.
Yes, we take your privacy and data security very seriously. All data is encrypted, and we only use your information to provide our services. We never sell your personal data to third parties. For more details, please see our Privacy Policy.
Aprium can help you identify ingredients that might irritate sensitive skin. However, our recommendations are for educational purposes only and should not replace professional medical advice. Always consult with a dermatologist for personalized skincare advice, especially if you have sensitive skin or skin conditions.
Our AI is trained on a vast database of skincare products and ingredients. While we strive for high accuracy, results may vary depending on image quality, lighting, and product packaging. Always verify ingredient information with the product label or official sources.
Start by completing your skin profile in the app, including your skin type, concerns, and goals. Then upload photos of your current products. Our AI will analyze your products and create a personalized routine with recommended usage order and frequency.
Yes, you can delete your account and all associated data at any time. Visit our Data Deletion Request page to submit a request. We'll process your request within 30 days as required by law.
Try refreshing the page or clearing your browser cache. If the problem persists, please contact our support team.
Ensure your product photos are clear, well-lit, and show the ingredient list. Try taking photos from different angles if the AI doesn't recognize your product.
If you're having trouble accessing your account, try resetting your password. If you continue to have issues, contact our support team for assistance.
Can't find what you're looking for? Our support team is here to help. We typically respond within 24-48 hours.
We aim to respond within:
Important: Aprium provides educational information and AI-powered skincare recommendations for informational purposes only. Our recommendations are not a substitute for professional medical advice, diagnosis, or treatment. Always consult with a qualified healthcare provider or dermatologist for personalized medical advice, especially if you have skin conditions, allergies, or concerns about specific ingredients.
We're constantly working to improve Aprium. If you have feedback, suggestions, or feature requests, we'd love to hear from you! Your input helps us create a better experience for all users.
Send your feedback to: contact@aprium.org